Surrey Heartlands Pregnancy Advice Line becomes ‘Call a Midwife Advice Line’


Following feedback from people using Surrey’s maternity services, the Surrey Heartlands Pregnancy Advice Line is now called ‘Call a Midwife Advice Line’.


The new name was inspired by the hugely popular BBC One drama ‘Call the Midwife’ and reflects the breadth of the service, taking over 65,000 calls a year from women and their partners throughout their pregnancy, labour and after the birth of their child. It also highlights the fact that every call is answered by a qualified, local midwife.


Currently the service is available to those using maternity services at Ashford & St Peter’s Hospitals, Royal Surrey County Hospital, and Epsom & St Helier Hospitals. East Surrey Hospital will also be offering the service in the near future.


Charlee Gladman, Digital Lead Midwife for Surrey Heartlands Clinical Commissioning Group, said: “Since the service launched in April 2018, the uptake has been phenomenal and during the pandemic it has proved a real lifeline for pregnant women and new parents who may not have their support networks around them in the usual way. We hope the new name and introduction of an email service will make it even more accessible for people. It’s important that women and their partners know they can get in touch if they have any worries, no question is too small.”


Women and their partners can talk directly to a midwife whenever they need support or advice on anything from movement in the womb and going into labour to breastfeeding and bonding with their baby. At the first signs of labour, women should contact the Call a Midwife Advice Line to make arrangements for the birth of their baby and to put their birthing plan into practice.


The service is available 24/7 and you can call 0300 123 5473 or, for non-urgent questions, emails can be sent to and messages are responded to within 48 hours.