Case study 6

Living Well with Arthritis is a new service that puts patients at the heart of the decision-making process for the care they receive.  As part of the service provided by Versus Arthritis, patients diagnosed with osteoarthritis can better understand their condition, feel less isolated, and provide lifestyle advice, amongst many other areas through group workshops, drop-in sessions or one-to-one telephone calls. 

The service launched in March 2019 in Guildford and Waverley and in Surrey Downs in May 2019 following very positive feedback in neighbouring areas. 

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Case study 7

Advice and Guidance is a service available on the EMIS clinical management system, which allows GPs to directly liaise with consultants at the referral stage of a planned care pathway. 

The service is currently in place at the Royal Surrey County Hospital (RSCH) and Ashford and St Peters Hospital (ASPH) to reassure worried patients and parents rapidly, avoiding an unnecessary referral to secondary care. 

At the RSCH, only one in ten patients need a hospital appointment after Advice and Guidance with over 1,600 appointments saved as of June 2018.  It has also improved access for the most vulnerable members of our population.

One example of the service’s success is described below:

‘A cardiology Advice and Guidance request was sent to RSCH with the patient’s anticoagulation results and an ECG showing paroxysmal atrial fibrillation.  The response resulted in the GP being able to give reassurance to the patient about their condition and avoided a longer wait for the patient to be seen in secondary care.’