The King’s Fund, a leading health think tank involved with work relating to the health system in England, recently completed a scoping project for NHS England to understand what an effective patient insight and feedback system looks like for Accountable Care Organisations (ACOs) and Accountable Care Systems (ACSs). NHS England has recently outlined ambitions for sustainability and transformation partnerships like Surrey Heartlands to evolve into Accountable Care Systems.

The work identified that although the NHS collects a huge amount of insight and feedback from patients it could boost its value through improved methods of data collection, interpretation and knowledge mobilisation that will turn this data into action.

NHS England and the King’s Fund now want to do some focused work with five local areas to develop their approach to insight and feedback to drive improvements in that area at a national level.  They have selected Surrey Heartlands as one of these areas and have agreed to work with us to identify key challenges that we face where insight and feedback could help. Each of the five local areas will receive an initial £25k in funding for the first phase up to the end of March 2018.