Epsom and St Helier hospitals have been rated as ‘Good’ by the Care Quality Commission – the independent regulator of health and social care services in England – after a comprehensive inspection of services across the organisation; with maternity services at both hospitals gaining the top rating of Outstanding.
Following the three day inspection during May 2019, and separate inspections on the leadership and use of resources, inspectors found a number of improvements and positive practices across patient care, including in surgery, medicine and maternity. As a result, the Trust is now rated as ‘Good’ overall including for being caring, effective, responsive and well led.
Maternity services at both hospitals are now rated Outstanding. This is, in part, thanks to the innovative new Pregnancy Advice Line telephone service which was launched by Surrey Heartlands in partnership with South East Coast Ambulance Service, allowing pregnant people in Surrey to access services and advice faster than ever before. It also reflects the fact that the Trust was the first in London to be awarded the UNICEF Baby Friendly Initiative Gold Award.
Chief Executive Daniel Elkeles said: “The improvement in our overall rating and in many of our services reflects our absolute commitment to the health and wellbeing of our patients and the babies born in our care. I am so deeply proud of every single member of our staff, and I hope our local communities are proud to have Epsom and St Helier hospitals and our community services on their doorstep.
“Our teams have shown that, without doubt, we are providing caring and effective treatment that is responsive to the needs of the people we serve, and there is some amazing feedback in the full inspection report to support that.”
Deputy Chief Inspector of Hospitals at the CQC, Dr Nigel Acheson said: “I am very pleased that Epsom and St Helier University Hospitals NHS Trust has attained a ‘Good’ rating overall. Management and staff have worked well to improve from the previous ‘Requires Improvement’ attainment. I was particularly impressed with the standard of maternity care at the Trust, which had received a prestigious award.”