Surrey Heartland Carers

Surrey Heartlands Integrated Care System partners are all committed to the Surrey Carers Memorandum of Understanding – Supporting an integrated approach to the identifying, assessment and meeting of Carers’ health and wellbeing needs

Surrey Heartlands should be a place where carers are recognised, valued and supported, both in their caring role and as an individual. Carers in Surrey should be able to expect to:

  • Be identified as a carer as early as possible,
  • Be informed, respected and included by health and social care professionals,
  • Have choice and control about their caring role,
  • Be able to stay healthy and well themselves,
  • Have their own needs and wishes as an individual recognised and supported,
  • Be socially connected and not isolated,
  • Have support in accessing education and employment or help to remain in work.
  • Have their religious and cultural needs respected

Young carers and young adult carers should be able to thrive and develop educationally, personally and socially, and be protected from excessive or inappropriate caring roles. This support should be available equally to all carers. Partners will therefore endeavour to reach out to hard to reach carers including those from Black and Minority Ethnic Communities, traveller groups and military families.


Surrey Carers Strategy 2021-2024

Surrey Heartlands Health and Care Partnership and partners have published the Surrey Carers Strategy 2021 to 2024 which pledges their commitment to improve and develop services to better support unpaid carers. The video on the right describes the approach taken to produce the strategy.

Unpaid carers carry out a vitally important role. People may not see themselves as carers, instead seeing caring as an extension of their family role: daughters, sons, or partners, for example, doing what families and friends do.

The Surrey Carers Strategy 2021 to 2024 sets out values and priorities for the next three years, reaffirming the commitment and determination to help carers continue caring if they are willing and able, and to support their health and wellbeing by achieving outcomes they have identified that matter most to them.

This strategy has been developed in line with ‘Together for Carers’, a memorandum of understanding between health and social care and a wide range of partners to work together to enhance support for carers of all ages. As well as the summary version of the strategy, you can read the full version here and an easy read version here. 

Ensuring support for carers

Guildford Rugby Club in Godalming hosted an event in February for carers to network with many service providers and to learn more about the new integrated health and social care system developed by Surrey Heartlands. A key motivation for the event was to ensure our unpaid carers are being supported. Reporter Holly Droy covered the event for That’s Surrey TV and recorded some fascinating interviews including with Dr Sue Tresman, Lay Lead for Carers across Surrey Heartlands.

In the Surrey Heartlands Integrated Care System there are….

  • 82,250 Adult Carers
  • 46,999 Carers currently combining work with caring
  • 14,435 Carers from Black, Asian and minority ethnic groups
  • 14,328 Carers are caring over 50 hours a week
  • 11,319 Young Carers
  • 10,587 Armed Forces Carers
  • 6,333 Caring in End of Life circumstances

The top three conditions these carers care for are:

  • Dementia
  • Cancer
  • Elderly/Frail

Working Carers are carers who are juggling work with a caring responsibility.

These carers may have slightly different needs to those who are not working. Carers need to be identified and supported in the workplace to ensure that they are able to manage work and caring.

Carers have rights in the workplace and organisations should support these. One way is through the Employers for Carers scheme. For more information, including how to sign up, email


All carers have the right to a Carers Assessment. This can now be completed online at

 It’s important to note that this is for adults caring for other adults – parent carers and young carers are not able to complete this assessment.

A carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or an addiction cannot cope without their support.

Anyone could be a Carer – a 15-year-old girl looking after a parent with an alcohol problem, a 40-year-old man caring for his partner who has terminal cancer, or an 80-year-old woman looking after her husband who has Alzheimer’s disease.

Surrey County Council, Adult Social Care Online has a suite of online checklists and self-assessments to provide residents with alternative ways to access support and information. This includes an assessment for the support needs of carers.

Available 24/7 at it will:

  • tell people if they are likely to qualify for social care support;
  • signpost people to local services that are relevant to their needs;
  • help people to decide whether to continue with a more detailed assessment; and
  • tell people if they are likely to have to pay for support, and estimate how much that may be.
  • Action for Carers Surrey Are a Surrey wide service who support all carers through a variety of services including Adult Carers Support, Young Carers Service, Moving and Handling and Giving Carers a Voice.
  • Carersnet – This website is full of resources for Carers in Surrey and professionals.
  • Carer’s Allowance online application system – Carer’s Allowance is a benefit for people aged 16 and over who look after someone with substantial caring needs.
  • Carers Club – Your one stop shop for practical, relevant and useful information and support for Carers. Clear, simple, straight forward advice and support about your caring journey or the journey of a Carer you know.
  • Carers UKthe UK’s only national membership charity for carers, Carers UK is both a support network and a movement for change.
  • Caring to the End a guide to end of life care and beyond for unpaid carers 
  • Crossroads Care SurreyCrossroads Care Surrey is the leading provider of respite breaks for Carers and the people they care for in Surrey.
  • Mental Health Services are available throughout Surrey for Carers and the person you care for.
  • Flu jab for carers – If you care for someone who is elderly, frail or disabled, speak to your GP about having a flu jab along with the person you care for.
  • NHS Choices – Guide to Care – A step-by-step guide to the practical help, support and advice that’s on offer and how to get it, including how to look after someone.
  • Looking after someone – Essential information for carers in Surrey is a helpful leaflet for all Carers.
  • Surrey Independent Living Council – provides information to enable people to live more independently. They also offer information for Carers such as the GP break service.
  • Carers Emergency Cards In the event of an accident or other emergency the card lets people know about your caring responsibilities so that the person you look after will be taken care of.
  • About me – building resilience for caring – is an e-learning course that aims to help carers find resources, technologies and support. The course also focuses on how carers can look after themselves in order to prevent caring responsibilities from becoming overwhelming.
  • Carer Smart – Offers, benefits and discounts available exclusively for carers and people with care needs.
  • Parent Carers can access specific information including financial support.
  • Parent Carers can find additional support through Family Voice Surrey. This is a forum for parents to offer a strong, collective voice and network with others.

Young adult carers are young people aged 16–25 who care, unpaid, for a family member or friend with an illness or disability, mental health condition or an addiction.

  • Carer Smart – Offers, benefits and discounts available exclusively for carers and people with care needs.
  • Carers Trust: Know Your Rights – Young carer and young adult carers in England have the right to information and to an assessment of the support they need from the council. This guide explains what those rights are. It also tells you what should happen when you talk to the council about being a young carer or young adult carer.
  • Action For Carers 18-24 Network – Support Young Adult Carers in education employment, socialising and various aspects of their life and caring role.

A young carer is someone under 18 who helps look after someone in their family, or a friend, who is ill, disabled or misuses drugs or alcohol.

  • Carers Trust: Know Your Rights – Young carer and young adult carers in England have the right to information and to an assessment of the support they need from the council. This guide explains what those rights are. It also tells you what should happen when you talk to the council about being a young carer or young adult carer.
  • Surrey Young Carers If you are a young carer (5-18 years old) and looking after a member of your family there is a dedicated service for you, which includes their latest newsletter. Follow us on Twitter for updates @SYC_YoungCarers
  • Young Carers: Who are they? What do they do? – A useful summary poster to help with learning and raising awareness of young carers
  • Young Carers Stuff – Information and resources for those involved in supporting young carers across Surrey.
  • Military Young CarersFollow us on Twitter for updates on how Military Young Carers can access support in Surrey. @MilYoungCarers