Citizen ambassadors

The Citizen Ambassador programme was commissioned by Surrey Heartlands in September 2017 and is led by Healthwatch Surrey.

An aim of the programme is to maximise the representation of different citizen voices by engaging and involving people who do not already consistently engage in service change within the NHS.

The Citizen Ambassadors act as the independent voice bringing insight from local people and communities.

Meet our Citizen Ambassadors:




Lucy Browne
Lucy BrowneWomen and Children
Martin Edge
Martin EdgePrimary Care
Teresa Lane
Teresa LaneCardiovascular
Michael Frean
Michael FreanMental Health
Angela Garland
Angela GarlandCancer

“The Citizen Ambassadors introduced by Surrey Heartlands are helping ensure that more local people, particularly those hardest to reach, have an independent voice in some of the big decisions about the future of health and care in the county.

This is a brilliant model and one it would be great to see replicated elsewhere in the country.” 

Jane Mordue, Former Chair of Healthwatch England

“We are absolutely delighted to have won this award for our Citizen Ambassador programme that we have developed with Healthwatch Surrey. Ensuring the voice of local people can truly influence how we are trying to improve and join up local health and care services is a fundamental part of our overall strategy.

This programme aims to reach our ordinary citizens in a way that’s not been done before and we are already seeing the value of our Citizen Ambassadors around the table.”

Rich Stockly, Head of Research and Engagement for Surrey Heartlands