Surrey Heartlands has won the BOBI Award for Best Patient-Centric Approach in recognition of our innovative work in patient engagement and involvement in service co-design. Working together, Surrey Heartlands and M3 Global Research have started what could truly be considered transformational in terms of culture change within the NHS.

For the first time, our formal approach to patient engagement and patient/stakeholder co-design for the cardiovascular disease workstream has resulted in patient-led priorities and improvements.

Now being advocated as best practice for ongoing work across the NHS in collaboration with

The King’s Fund and NHS England, the project has demonstrated the benefits of a patient-centric approach and illustrates why (and how) the NHS needs to change its approach to engagement.

Rich Stockley, Surrey Heartlands’ strategic lead for patient and public engagement said: “I’m proud to say Surrey Heartlands won best Patient-Centric Approach at the British Healthcare Business Intelligence Association (BHBIA) for the co-design work we’ve done on cardiovascular disease. Congratulations are also due to our partners M3 Global Research but also to CVD programme manager Luke Burton and the research team at Surrey County Council who were central to the project.”

Ipsos Mori, who have been regarded as national leaders in this area, were also nominated for the award.

The Judges said: “This entry focused on engaging with the NHS – in an area where there was an important rationale for change. The project demonstrated a strong commitment to improve current lack of patient representation – i.e. to include hard-to-reach or high risk groups. There was strong evidence of recommendations put into action and ongoing patient engagement beyond the completion of the research.”

The BOBI Awards (Best of Business Intelligence) were launched in 2006 with the first awards being presented in 2007. The Awards Ceremony takes place at the BHBIA Annual Conference in May each year.