The Academy

The Academy is an enabler which supports clinicians and integrated care partners to deliver high quality outcomes by reducing unwarranted variation. It adopts and spreads innovation and best practice and works beyond organisational boundaries to liberate solutions – in areas such as culture, leadership, data and innovation – that will improve outcomes in health and social care. We are supported in this work by the Kent, Surrey, Sussex Academic Health Science Network.

Key Deliverables

The work of the Surrey Heartlands Academy is focused on these areas:






Our current project areas:

Improving quality and patient safety by bringing together all of the quality improvement teams across Surrey Heartlands under the Surrey Improvers Network so they can work better together and make the most of the diversity of improvement approaches across the partnership.

The Surrey Improvers Network is launching Surrey Heartlands first Improvement Collaborative and applications are now open. The collaborative is a great opportunity for those working on improvement projects and/or in service improvement roles to come together to share ideas, learning and improvements.

The collaborative will run for 12months and during that time you will have the ability to access support from all the different improvement experts and leaders within the Surrey Improvement Network who will help you with your improvement projects. In addition to their support, a unique training programme combining multiple improvement methods will run alongside the collaborative to provide you with a vast amount of improvement knowledge and tools. This will be facilitated as a variety of different workshops including sessions focusing on the Model for Improvement, LEAN Six Sigma and using Life QI.

The collaborative learning sets will consist of opportunities to connect with other collaborative members, coaching sessions, talks by keynote speakers, presentations on improvement work and some additional teaching topics/sessions. It aims to help develop skills and establish a wider improvement community across the system.

To apply, you should have some knowledge of change management approaches, be interested in learning more about improvement methods and tools and have an idea for an improvement project that you would like to work on.

Applications close on 7th September 2020. Download an application form or for more information email us.

The Surrey Office of Data Analytics (SODA) enables information to be shared to drive transformational change through the ability to use analytics to give broader insights. SODA is working to embed the use of population health analytics throughout Surrey Heartlands to drive change and service improvement.

An eight month system leadership programme to bring together 500 leaders from across the health and care system, including community partners, and foster a culture of collaboration.

Strengthening the heart of Surrey Heartlands by connecting the system-wide workforce to each other and the work in hand, giving space for knowledge and ideas to be developed and exchanged and showcasing initiatives to enable us to learn from each other.

As part of this work, the Academy is looking to recruit a number of Professional Champions to support the development of networks across the system.

The Kent Surrey Sussex region has won funding from the National Institute of Health Research to set up an Applied Research Collaborative which will allow closer engagement between research and health and care delivery to accelerate change. This will enable us to progress relevant areas of research.

This is a  joint  project between NHS England and Surrey Heartlands to support four Primary Care Networks to improve health outcomes for their patient population using data analysis to drive service change.

The Surrey Heartlands Population Health Management Development Programme is getting under way again, with the first virtual workshop on August 6. Initially launched in February 2020, but paused during the initial response to Covid-19, this is an exciting opportunity to improve the delivery of health and care in Surrey.

Population Health Management is an approach for local partners to use data to design new integrated models of care and make best use of collective resources.  Part of a second wave of pilot schemes across the country, supported by NHS England and Improvement, we will consider how to improve local delivery through health providers, the local authority and the voluntary sector working together. More information on Population Health Management from the NHS website can be found here.

The 22-week virtual programme has been adapted to support the ongoing response to Covid-19 and the recovery effort, and will include the following activities:

  • Primary Care Network (PCN) Action Learning Sets.  Primary care and local partners will identify patient cohorts around which to design and implement proactive interventions to improve outcomes.  Participating PCNs are West of Waverley, Dorking, Redhill Phoenix and SASSE 3 (Stanwell, Ashford, Staines, Shepperton, and Egham).
  • Place-Based Action Learning Sets.  Led by the Guilford & Waverley Integrated Care Partnership and new to the re-launched programme, this will consider how NHS providers, local authorities and the voluntary, community and social enterprise sector can work together to improve integrated care.  
  • Data and Analytics Workstream.  This will examine how analytical techniques can support integrated care design.
  • Finance and Contracting.  This re-vamped module will develop an understanding of how finance and contracting models can evolve to support a population health-based approach.
  • System Workshops.  These workshops will bring together all participants and wider stakeholders to share progress and build a community of practice.

We will also discuss how our health and care partnership will evolve in the future to adopt population health management throughout the system, identifying how we will spread this approach to other Integrated Care Partnerships and Primary Care Networks in Surrey.

The first virtual System Workshop will be on Thursday 6 August from 2pm.  If you have any questions, or would like to be involved and hear more about the programme, please email James Palmer .

Making it easy for companies to partner with Surrey Heartlands.

A Surrey Heartlands consortium has won funding from the M3 Local Enterprise Partnership to support the set up of a Health Technology Accelerator. This will enable health technology to be realised more quickly to benefit local citizens.

Eight Forum events each year bring workstreams together to work collaboratively to address issues and facilitate development, and our quarterly Connection Conferences showcase best practice and innovation and widen awareness of work across Surrey Heartlands and beyond.

Who to contact

The Academy team offers a wide range of support to colleagues across Surrey Heartlands. Please feel free to contact us for more information and advice.

Academy programmes – Luke Burton 


Academy events and communication– Lisa Mardell