Providing online and remote hospital, community and GP appointments
Surrey Heartlands recognises the importance of adapting and modifying the way patients access advice and support during the COVID-19 outbreak to ensure ongoing care. Wherever possible, all clinically urgent hospital operations, procedures and appointments are still going ahead during this time. At the same time, we know the importance of reducing footfall in our GP practices, hospitals and clinics for the safety of our patients and staff to minimise spread of the virus in our community.
As such, we have put a number of mechanisms in place to assist patients including, where clinically appropriate, telephone or video consultations instead of face-to-face appointments.
How will my hospital outpatient appointment change?
Some outpatient appointments may now take place using a secure web-based platform called Attend Anywhere. Your appointment will take place on the same date and at the same time as previously booked, but instead of a face-to-face consultation on site, will be held as a telephone call or video consultation.
Attend Anywhere is now being used for outpatient appointments at Royal Surrey County Hospital, Ashford and St Peter’s Hospitals, East Surrey Hospital and Epsom and St Helier Hospitals, with the community service providers Central Surrey Health and First Community Health and Care and with Surrey and Borders Partnership.
Find out how our local acute hospitals in Surrey are using Attend Anywhere: