Seventy stakeholders made up from citizens, carers, clinicians, commissioners, local authority colleagues, community and hospital staff, attended a world café event to agree the best practice pathway and principles on what ‘good’ planned care should look like in Surrey Heartlands.

The event held at the H. G. Wells Centre in Woking, followed on from two months of desktop and qualitative research about what ‘good’ planned care should look like and stakeholders from across the system were in attendance to discuss the findings.

Stakeholders moved between five facilitated tables representing a different stage on the pathway and at the end of the session, stakeholders voted for three principles they believed to be the highest priority.  The feedback from the well-received event will play a key role in the development of a care strategy, toolkit and a set of principles to be embedded into planned care pathways.

The next step is to work with system-wide partners to embed these principles into all aspects of planned care to ensure Surrey Heartlands works together to improve the quality of planned care for our citizens and staff.

To be involved in this work or for more info please contact Neil Manrai at or Luke Burton at