The Surrey Heartlands leadership has endorsed a set of Planned Care Principles to put in place for the first time a set of agreed best practice guidelines on how to deliver planned care across the Surrey Heartlands region.

Planned care is any treatment that doesn’t happen as an emergency and usually involves a prearranged appointment. Most patients are initially referred for planned care from their GP.

The Principles will begin to be communicated across the area and references to them have already started at system-wide meetings and events including a recent Surrey Heartlands Academy-led outpatient’s event and at a Planned Care Clinical Forum. Discussions have already taken place with change and improvement leads in all Surrey Heartlands acute hospitals and further communication is taking place to embed the Principles.

Daniel Elkeles, Chief Executive at Epsom and St Helier University Hospitals NHS Trust and Executive Sponsor for the Surrey Heartlands Planned Care Programme said: “Thank you again for your time if you attended our co-design session in October and for your subsequent comments during the evaluation stage of the project.  This really has been crucial in developing the Principles, which will be a blueprint for how planned care will look in Surrey Heartlands and help deliver the best possible outcomes for our population.”

The new Planned Care Principles will be introduced to both citizens and staff in the coming weeks. There are plans for a short video and development is under way of a good practice web-guide showcasing the excellent work already taking place in Planned Care across the system.

The project team is currently collating examples of good practice and is particularly keen to hear more about any additional case studies that could be included in the web-guide. Please use the Contact Us facility at the foot of this page.